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Dane County Department of Human Services

Dane County Emergency Rental Assistance – Dane CORE 2.0

Dane CORE 2.0 is a partnership between Dane County, the City of Madison, Urban Triage, Tenant Resource Center, Community Action Coalition, and additional community partners to assist households struggling to pay for rent and other housing costs. Dane CORE 2.0 can pay for many housing costs for eligible households, such as rent, utilities, and internet - but cannot pay for cable, phone bills, capital expenditures, or homeowner mortgage payments.

The Dane CORE 2.0 program has expanded from the first program and can now cover additional housing-related expenses. Eligible households can apply to receive payment for past-due rent, past-due housing utilities, past-due internet services, future security deposits, and future rent payments. Program requirements allow payments for:

  • Past due housing utilities (i.e. water, gas, electric) - telephone and cable not included
  • Internet Services (If bundled with telephone and cable a portion of the bill can be covered).
  • Past-due rent that you were unable to pay your landlord

You may also qualify for Security Deposit and Future Rent Payments if you meet one of the following criteria:

  • You have an eviction notice, or are at immediate risk of eviction
  • Your household wages are less than 50% of the Area Median Income
  • You are currently receiving Unemployment Insurance benefit payments
  • You have received a notice of non-renewal from your landlord at your current home
  • You are at risk of experiencing homelessness or housing instability, including owing past rent.

Eligibility Requirements:

To be eligible, all of the following five criteria must be true:

  • You or someone in your household owes rent to your current or former landlord, or know for certain you won’t be able to pay your rent next month.
  • You experienced financial hardship related to the COVID-19 pandemic, either directly or indirectly.
    • This includes receiving unemployment or having a significant reduction in income, incurring significant costs, or experiencing financial hardship during the period of the COVID-19 public health emergency - which remains ongoing.
  • You are at risk of being homeless or experiencing housing instability. You can prove this by showing:
    • A rent payment that is past due
    • A utilities or internet payment that is past due
    • An eviction notice
    • That you don't have enough income to pay a security deposit or your next rent payment
  • Your household income is less than 80% Area Median Income (AMI):
    • Household size of 1: $55,950/year
    • Household size of 2: $63,950/year
    • Household size of 3: $71,950/year
    • Household size of 4: $79,900/year
    • Household size of 5: $86,300/year
  • You currently live in Dane County or owe rent on a property in Dane County

To check the status of your application: 

1. Click the blue button above to access the application portal. 
2. Login with your username and password. 
3. Click on ‘statuses to view information about your application’s processing status. 

Dane County has partnered with Urban Triage to support non City of Madison- Dane County Residents.  Urban Triage will offer call center hours, online chat availability, and in person support.  To apply click here.

Call Center live hours: 608-299-4128 select option 1

  • Monday, Tuesday, and Wednesday from 8 AM to 12 PM
  • Call Center is closed on Thursdays and Fridays to process applications
  • Please note voicemail will be turned off outside of call center hours to process applications

 The City of Madison has partnered with Community Action Collation (CAC) to support City of Madison Residents and Tenant Resource Center to support those facing Eviction within Dane County. 

City of Madison Tenants & Landlords click here or call 608-299-4128, select option 2.

Dane County Residents with an Eviction Court Date click here or call 608-299-4128, select option 3.

*Please note that processing time can take up to 30 days from the time an application is submitted for it to be fully processed.*

Dane Core Emergency Rental Assistance Program LogoUrban Triage Logo

City of Madison LogoCAC Logo       Tenant Resources Logo Dane County Logo