Dane County Department of Human Services
Client Rights
HMO Advocates
If your customers on Medicaid (MA) run into service difficulties at the various HMOs in Dane County, this table lists the contact people.
| HMO |
Medicaid Advocate
Phone, Fax and Customer Service |
Mental Health & AODA Contact Numbers |
|
Dean Health Plan
|
- Babette Casey
- 827-4221
- (f) 836-9620
- Customer Service
- 828-1301
- 1-800-279-1301
|
- Mental Health
- Tom Crabb 252-8226
- AODA - Gateway Recovery
- 278-8200
|
|
GHC of South Central Wisconsin
|
- Jodi Joyce
- 661-7200 ext. 7523
- Customer Service
- 251-3356
|
- Mental Health Intake
- 257-9700
- Richard Adelman/Jim Vandenbrandt
- AODA Gateway Recovery
- 278-8200
|
|
Physicians Plus
|
- Kristin K. Gasser-Casucci
- 417-4515
- Customer Service
- 282-8900
|
- JMHC
- 280-2700
- Contact Lynn Brady if problems
|
Unity Health Plans
MH Access?
|
- Carola Peterson-Gaines
- 821-4214
- (f) 821-4207
- Daphne Daniels
- 821-4212
- Customer Service
- 1-800-362-3310
|
- MH/AODA - Intake Services through UW Health
- 282-8960
- 1-800-683-2300
- MH services at Mental Health Center of Dane County
- 280-2700
- Lynn Brady is the contact.
|
|
HP/EDS State Health Care - Ombudsman
|
- Pam Rabe:
- 224-6528 HMO
- 800-760-0001
- 221-4746 hit 0 'ask'
- Taleena Warren:
- ext. 2020106 HMO
- Katie Ploeser: FFS Ombud
- ext. 2020175
- Natalie Stone:
- ext. 2020105 Dental
|
Call for complaints, grievances and advocacy.
Call Lucy Miller 224-6525 for assistance with exemption requests.
|
For local enrollment issues call Automated Health Systems 1-800-291-2002 press option 1 (twice). Wes Skaggs is a supervisor at extension 3122. The non-collect number is 414-221-9300. Also the HP/EDS HMO Ombuds can help with exemptions and have been more effective.
For medically related transportation all transportation is done by Logisticare. People need to call 1-866-907-1493. If folks have transportation problems, please encourage them to file a complaint.
The Center for Patient Partnerships (CPP) also provides advocacy in some commercial insurance and SSI cases typically with cancer diagnosis. They are at 265-6267. ABC for Health is an excellent advocacy resource for children with special health care needs. They can be reached at 261-6939. The Medicare D Hotline for prescription drug questions or problems with Medicare Drug Plans 1-800-926-4862. For uninsured with prescription drug needs try www.needymeds.com, it is effective in many cases.
Of course I am at your service in helping to deal with these issues also. My phone number is 242-6477. My e-mail address is heidt@countyofdane.com. I look forward to our continued work together! Please call me if a client cannot access mental health services within 30 days.
09/28/2011